TY  - BOOK
AU  - Rudick,Marilynne
AU  - O'Flahavan,Leslie
TI  - Clear, correct, concise e-mail: a writing workbook for customer service agents 
SN  - 097259860X
AV  - HE7551 R824C
PY  - 2009///
CY  - Silver Spring, Md.
PB  - E-Write
KW  - Electronic mail messages
KW  - Handbooks, manuals, etc
KW  - Customer services
ER  -