Page, Susan The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page. - New York, N.Y. : AMACOM, c2010. - 338 p. : ill. Includes index ISBN: 9780814414781 Subjects--Topical Terms: Workflow--ManagementOrganizational effectivenessManagement LC Class. No.: HD 62.17 / P333P