TY  - BOOK
AU  - Page,Susan
TI  - The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability 
SN  - 9780814414781
AV  - HD 62.17 P333P
PY  - 2010///
CY  - New York, N.Y.
PB  - AMACOM
KW  - Workflow
KW  - Management
KW  - Organizational effectiveness
N1  - Includes index
ER  -