TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
T2  - The McGraw-Hill/Irwin series
SN  - 9780071263467
AV  - HD 9980.5 F579S 2008
PY  - 2008///
CY  - New York, N.Y.
PB  - McGraw Hill
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
ER  -