TY - BOOK AU - Kilner,Andrew TI - Achieving excellence in management: identifying and learning from bad practices T2 - Strategic management collection / Mason A. Carpenter, editor SN - 9781606491225 AV - HD 31 K546A PY - 2010/// CY - New York, N.Y. PB - Business Expert Press KW - Management KW - Crisis management KW - Success in business N1 - Includes index ER -