Vincent, Laurence Brand real : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent. - New York, N.Y. : AMACOM, c2012. - 257 p. : ill. Includes bibliographical references and index ISBN: 9780814416761 Subjects--Topical Terms: Branding (Marketing)Customer loyalty LC Class. No.: HF5415.1255 / V562B