TY  - BOOK
AU  - Kador,John
TI  - Effective apology: mending fences, building bridges, and restoring trust 
SN  - 9781576759011
AV  - HD59.2 K326E 2009
PY  - 2009///
CY  - San Francisco, Calif.
PB  - Berrett-Koehler Publishers
KW  - Corporate image
KW  - Apologizing
KW  - Corporations
KW  - Public relations
KW  - Business communication
KW  - Crisis management
N1  - Includes bibliographical references and index
ER  -