Freemantle, David <br/><br/>
What customers like about you :  adding emotional value for service excellence and competitive advantage / 
David Freemantle. 
 - London :  Nicholas Brealey,  2004. 
 - 304 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1857882067 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations<br/>Service industries
<br/><br/><label>LC Class. No.: </label>HF 5415.525  / F733W