TY  - BOOK
AU  - Noe, Francis P.
AU  - Uysal, Muzaffer
AU  - Magnini, Vincent P.
TI  - Tourist customer service satisfaction: an encounter approach 
T2  - Routledge advances in tourism / edited by Stephen Page
SN  - 9780415578042
AV  - G 155 .A1 N63T
PY  - 2010///
CY  - London
PB  - Routledge
KW  - Tourism
KW  - Management
KW  - Hospitality industry
N1  - Includes bibliographical references and index
ER  -