Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Tom Staggs. - Rev. and updated ed. - New York, N.Y. : Disney Editions, c2011. - 208 p. : ill. Includes bibliographical references and index ISBN: 9781423145844 Subjects--Corporate Names: Disney Institute Subjects--Topical Terms: Amusement parks--Customer services--Florida--OrlandoCustomer services Subjects--Geographic Terms: Walt Disney World (Fla.) LC Class. No.: GV 1853.3 .F62W34 / B468 2011