TY  - BOOK
AU  - Kinni, Theodore
ED  - Disney Institute
TI  - Be our guest: perfecting the art of customer service 
SN  - 9781423145844
AV  - GV 1853.3 .F62W34 B468 2011
PY  - 2011///
CY  - New York, N.Y.
PB  - Disney Editions
KW  - Disney Institute
KW  - Amusement parks
KW  - Customer services
KW  - Florida
KW  - Orlando
KW  - Walt Disney World (Fla.)
N1  - Includes bibliographical references and index
ER  -