Halinen, Aino Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector / Aino Halinen. - London : Routledge, 2005. - 373 p. : ill. - Routledge advances in management and business studies . Includes bibliographical references and index ISBN: 0415146070 Subjects--Topical Terms: Relationship marketingService industries--MarketingRelationship marketing--Finland--Case studiesAdvertising agencies--Customer services--Finland--Case studies LC Class. No.: HF 5415.55 / H344R