TY  - BOOK
AU  - Stickdorn, Marc
AU  - Schneider, Jakob
AU  - Andrews, Kate
TI  - This is service design thinking: basics--tools--cases 
SN  - 9781118156308
AV  - HF 5415.5 T447
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Service industries
KW  - Management
KW  - Customer services
KW  - Creative ability in business
KW  - Lateral thinking
N1  - Includes bibliographical references and index
ER  -