Taming the unpredictable :  real world adaptive case management : case studies and practical guidance / 
foreword by Tom Koulopoulos ; edited by Layna Fischer. 
 - Lighthouse Point, Fla. :  Future Strategies ,  c2011. 
 - 227 p. :  ill. 
 - Excellence in practice series 2011 .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780981987088 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management<br/>Management<br/>Technological innovations--Management<br/>Organizational effectiveness<br/>Strategic planning<br/>Workflow<br/>Organizational effectiveness<br/>Organizational change
<br/><br/><label>LC Class. No.: </label>HD 30.2  / T354