TY  - BOOK
AU  - Fischer, Layna,
TI  - Taming the unpredictable: real world adaptive case management : case studies and practical guidance 
T2  - Excellence in practice series 2011
SN  - 9780981987088
AV  - HD 30.2 T354
PY  - 2011///
CY  - Lighthouse Point, Fla.
PB  - Future Strategies
KW  - Knowledge management
KW  - Management
KW  - Technological innovations
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Workflow
KW  - Organizational change
N1  - Includes bibliographical references and index
ER  -