Okes, Duke  1949- <br/><br/>
Performance metrics :  the levers for process management / 
Duke Okes. 
 - Milwaukee, Wis. :  ASQ Quality Press,  c2013. 
 - 106 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780873898508 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance--Evaluation<br/>Performance technology<br/>Organizational effectiveness--Evaluation<br/>Workflow--Management
<br/><br/><label>LC Class. No.: </label>HF 5549.5 .P37  / O337P