Evans, James R. (James Robert)  1950- <br/><br/>
Quality & performance excellence :  management, organization, and strategy / 
 Quality and performance excellence :  management, organization, and strategy 
James R. Evans. 
 - 7th ed. , international ed. 
 - Australia :  South-Western Cengage Learning,  c2014. 
 - 479 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781133955924 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD 62.15  / E926Q 2014