TY  - BOOK
AU  - Evans, James R. (James Robert)
TI  - Quality & performance excellence: management, organization, and strategy 
SN  - 9781133955924
AV  - HD 62.15 E926Q 2014
PY  - 2014///
CY  - Australia
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -