TY  - BOOK
AU  - Locher, Drew
TI  - Lean office and service simplified: the definitive how-to guide 
SN  - 9781439820315
AV  - HD 58.9 L623L
PY  - 2011///
CY  - New York, N.Y.
PB  - CRC Press
KW  - Organizational effectiveness
KW  - Office management
KW  - Lean manufacturing
N1  - "A productivity press book"; Includes index
ER  -