TY  - BOOK
AU  - Kazanjian, Kirk
TI  - Driving loyalty: turning every customer and employee into a raving fan for your brand 
SN  - 9780385346948
AV  - HF 5415.5 K392D
PY  - 2013///
CY  - New York, N.Y.
PB  - Crown Business
KW  - Customer services
KW  - Loyalty
KW  - Corporate culture
KW  - Organizational behavior
KW  - Brand loyalty
KW  - Customer loyalty
N1  - Includes index
ER  -