TY  - BOOK
AU  - Andersen, Bjorn
AU  - Galloway, Dianne
TI  - Mapping work processes
SN  - 9780873896870
AV  - T 60.8 M366 2008
PY  - 2008///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Work design
KW  - Flow charts
N1  - Rev. ed. of: Mapping work processes / Dianne Galloway. c1994; Includes bibliographical references and index
ER  -