Ewy, Robert, 1940- Process management in education : how to design, measure, deploy, and improve educational processes / Robert W. Ewy and Henry A. Gmitro. - Milwaukee, Wis : ASQ Quality Press, c2010. - 101 p. : ill. Includes bibliographical references and index ISBN: 9780873897570 Subjects--Topical Terms: School management and organization--United States LC Class. No.: LB2805 / E99P