Kasavana, Michael L. 1947- Managing front office operations / Michael L. Kasavana. - 9th ed. - Lansing, Mich. : American Hotel & Lodging Educational Institute, c2013. - 649 p. : ill. Includes bibliographical references and index ISBN: 9780866124126 Subjects--Topical Terms: Hotel management LC Class. No.: TX 911.3 .M27 / K372M 2013