TY - BOOK AU - Kasavana, Michael L. TI - Managing front office operations SN - 9780866124126 AV - TX 911.3 .M27 K372M 2013 PY - 2013/// CY - Lansing, Mich. PB - American Hotel & Lodging Educational Institute KW - Hotel management N1 - Includes bibliographical references and index ER -