TY  - BOOK
AU  - Acuff, Jerry
AU  - Wood, Wally
TI  - The relationship edge: the key to strategic influence and selling success 
SN  - 9780470915479
AV  - HF 5415.5 A283R 2011
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -