Goldstein, Sheldon D. <br/><br/>
Superior customer satisfaction and loyalty :  engaging customers to drive performance / 
Sheldon D. Goldstein. 
 - Milwaukee, Wis. :  ASQ Quality Press,  c2010. 
 - 124 p. :  ill. ;. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780873897754 
<br/><br/><label>LCCN: </label>2009028328 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer loyalty.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / G642S