TY  - BOOK
AU  - Goldstein,Sheldon D.
TI  - Superior customer satisfaction and loyalty: engaging customers to drive performance 
SN  - 9780873897754
AV  - HF5415.335 G642S
PY  - 2010///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -