TY  - BOOK
AU  - Osterwalder,Alexander
TI  - Value proposition design: how to create products and services customers want 
T2  - Strategyzer series
SN  - 9781118968055
AV  - HF5415.5 V348 2014
PY  - 2014///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Management
KW  - Quality control
KW  - Production management
KW  - Business planning
KW  - Strategic planning
KW  - Customer relations
N1  - Includes index
ER  -