Stickdorn, Marc. <br/><br/>
This is service design thinking :  basics, tools, cases / 
Marc Stickdorn, Jakob Schneider. 
 - Hoboken, N.J. :  Wiley,  c2011. 
 - 373 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781118156308 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / S742T 2011