TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - This is service design thinking: basics, tools, cases 
SN  - 9781118156308
AV  - HD9980.5 S742T 2011
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -