TY - BOOK AU - Chew,Eng K. AU - Gottschalk,Petter TI - Knowledge driven service innovation and management: IT strategies for business alignment and value creation SN - 9781466625129 AV - HD30.2 C438K 2013 PY - 2013/// CY - Hershey, PA PB - Business Science Reference KW - Knowledge management KW - Information technology KW - Management N1 - Includes bibliographical references and index ER -