Kandampully, Jay. <br/><br/>
Services management / 
Jay Kandampully. 
 - Pearson New International edition 
 - Harlow :  Pearson,  c2014. 
 - 380 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781292042916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / K362S 2014