TY  - BOOK
AU  - Haksever,Cengiz
AU  - Render,Barry
TI  - Service management: an integrated approach to supply chain management and operations 
SN  - 9780133088779
AV  - HD9980.5 H347S 2013
PY  - 2013///
CY  - Upper Saddle River, N.J.
PB  - FT Press
KW  - Service industries
KW  - Management
KW  - Business logistics
N1  - Includes bibliographical references and index
ER  -