TY  - BOOK
AU  - Toporek,Adam
TI  - Be your customer's hero: real-world tips & techniques for the service front lines 
SN  - 9780814449059
AV  - HF5415.5 T666B 2015
PY  - 2015///
CY  - New York, N.Y.
PB  - AMACOM American Management Association
KW  - Customer services
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -