Heppell, Michael, <br/><br/>
5 star service :  how to deliver exceptional customer service / 
 Five star service 
Michael Heppell. 
 - Third edition. 
 - 273 pages :  illustrations. 
<br/><br/><label>ISBN: </label>9781292100203 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / H466F 2015