Beemer, C. Britt, <br/><br/>
The customer rules :  the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / 
C. Britt Beemer, Robert L. Shook. 
 - xvii, 332 pages. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071603652 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B435C 2009