TY  - BOOK
AU  - Beemer,C.Britt
AU  - Shook,Robert L.
TI  - The customer rules: the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world 
SN  - 9780071603652
AV  - HF5415.5 B435C 2009
PY  - 2009///
CY  - New York, N.Y.
PB  - McGraw-Hill Professional
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -