TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781506315522 AV - HF5718 Q567B 2017 PY - 2017/// CY - Los Angeles, Calif. PB - SAGE KW - Business communication N1 - Includes bibliographical references and index ER -