Birla, Madan. FedEx delivers : how the world's leading shipping company keeps innovating and outperforming the competition / Madan Birla. - Hoboken, N.J. : John Wiley & Sons, Inc., c2005. - 215 p. : ill. Includes bibliographical references and index. ISBN: 9780471715795 Subjects--Corporate Names: Federal Express Corporation--Management. Subjects--Topical Terms: Express service--Management. LC Class. No.: HE5903.F425 / B574F 2005