Van Belleghem, Steven, <br/><br/>
When digital becomes human :  the transformation of customer relationships / 
Steven Van Belleghem. 
 - Reprinted 
 - xii, 195 pages :  illustrations. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780749473235 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Business communication<br/>Electronic commerce
<br/><br/><label>LC Class. No.: </label>HF5415.5  / V362W 2015