TY  - BOOK
AU  - Van Belleghem,Steven
TI  - When digital becomes human: the transformation of customer relationships 
SN  - 9780749473235
AV  - HF5415.5 V362W 2015
PY  - 2015///
CY  - London
PB  - Kogan Page
KW  - Customer relations
KW  - Business communication
KW  - Electronic commerce
N1  - Includes bibliographical references and index
ER  -