TY  - BOOK
AU  - Buttle,Francis
AU  - Maklan,Stan
TI  - Customer relationship management: concepts and technologies 
SN  - 9781138789838
AV  - HF5415.5 B877C 2015
PY  - 2015///
CY  - London
PB  - Routledge
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -