Kimbell, Lucy, <br/><br/>
The service innovation handbook :  action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / 
Lucy Kimbell. 
 - 240 pages :  colour illustrations. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9789063693534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Handbooks, manuals, etc.<br/>Service industries--Management<br/>Customer services--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HD38.15  / K552S 2016