TY  - BOOK
AU  - Kimbell,Lucy
TI  - The service innovation handbook: action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities 
SN  - 9789063693534
AV  - HD38.15 K552S 2016
PY  - 2016///
CY  - Amsterdam
PB  - BIS Publishers
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Service industries
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -