TY  - BOOK
AU  - Oliver,Richard L.
TI  - Satisfaction: a behavioral perspective on the consumer 
SN  - 9780765617705
AV  - HF5415.335 O448S 2015
PY  - 2015///
CY  - London
PB  - Routledge
KW  - Consumer satisfaction
KW  - Evaluation
N1  - Includes bibliographical references and indexes
ER  -