Stickdorn, Marc, <br/><br/>
This is service design doing :  applying service design thinking in the real world : a practitioners' handbook / 
by Marc Stickdorn [and three others]. 
 - First edition 
 - 541 pages :  colour illustrations. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781491927182 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sevice industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / S742T 2018