TY  - BOOK
AU  - Stickdorn,Marc
AU  - Hormess,Markus
AU  - Lawrence,Adam
AU  - Schneider,Jakob
TI  - This is service design doing: applying service design thinking in the real world : a practitioners' handbook 
SN  - 9781491927182
AV  - HD9980.5 S742T 2018
PY  - 2018///
CY  - Sebastopol, Calif.
PB  - O'Reilly Media
KW  - Sevice industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -