Service management : operations, strategy, information technology /
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
- 8th ed., international ed.
- New York, N.Y. : McGraw-Hill Irwin, 2014.
- xviii, 524 p. : ill.
- The McGraw-Hill/Irwin series operations and decision sciences .