TY  - BOOK
AU  - Bate,Paul
AU  - Robert,Glenn
TI  - Bringing User Experience to Healthcare Improvement: the concepts, methods and practices of experience-based design / 
SN  - 9781846191763
PY  - 2007///
CY  - Boca Raton 
PB  - CRC Press : 
N1  - Includes bibliographical references and index
ER  -