Davenport, Thomas H.,  1954- <br/><br/>
Process innovation  reengineering work through information technology /  [electronic resource] : 
Thomas H. Davenport. 
 - Boston, Mass. :  Harvard Business School Press,  c1993. 
 - 1 online resource 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation. 
<br/><br/><label>ISBN: </label>9780875843667 9780585091112 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology.<br/>Technological innovations.<br/>Organizational change.<br/>Production engineering.<br/>Reengineering (Management)
<br/><br/><label>LC Class. No.: </label>HC79.I55  / D37 1993